Every piece is inspected and packed at the Marrakech workshop before it ships. More about the workshop.
What customers say before reading further
"I couldn't be more pleased with the exceptional quality and craftsmanship. They customized my kitchen and bathroom sink faucets plus other items I ordered. Expertly packed for shipping. Do not hesitate to order from this seller."
If you are considering buying brass fixtures from Morocco for the first time, it is normal to have questions: will customs hold up the package, will the finish match the photos, what happens if something arrives wrong. These are the same questions first-time buyers across the US, UK, and Europe ask, and they deserve straight answers rather than marketing language.
This guide covers exactly what happens after you order: how each fixture is made and inspected in the Marrakech workshop, what shipping and customs actually look like depending on where you live, what to check on arrival, and what happens if something isn't right, backed by 18,000+ pieces sold and a 4.8-star rating from 2,600+ verified reviews.
- In-stock fixtures ship in 2 to 3 business days of handling plus around 5 business days in transit. Customized pieces take 1 to 4 or 5 weeks. Made-to-order pieces take 2 to 3 weeks.
- US orders: Insideast covers customs tariffs, so there are no added charges. UK and EU orders: local customs fees may apply depending on your country.
- Every fixture is inspected at the Marrakech workshop before it ships. Manufacturing defects are covered by warranty: lifetime on mechanical integrity, 5 years on the finish for faucets and sinks, 1 year on wearable parts like hoses and seals.
- Orders can be cancelled within 48 hours of purchase, before shipping. Most items can be returned unused within 30 days of receipt (15 days for sinks and lighting); customized pieces and bathtubs are made to order and not returnable.
- Fittings are matched to your country automatically. Specific fitting requests are handled directly through customer service.
- 18,000+ pieces sold and a 4.8-star rating from 2,600+ verified reviews back up the process, not just marketing copy.
Why the best unlacquered brass comes from Moroccan workshops
Insideast owns and runs one workshop in Marrakech rather than sourcing from a catalogue of third-party producers, which is what allows every piece to be inspected in house instead of somewhere along a supply chain nobody can see. As covered in more detail in choosing an unlacquered brass brand, that distinction between a factory-direct workshop and a reseller is the biggest factor in both price and quality control.
"Well we all know I love fabrics, but it's expanding to faucets! Look what just arrived from my favourite city Marrakech. Absolutely stunning and perfect for my new beach duplex project!!"
That reaction, excitement at the piece having actually come from Marrakech rather than despite it, is common among first-time buyers once the fixture is in hand. The origin is the selling point, not a risk to manage around.
How your order is made: the production and QC timeline
Lead time depends on what you are ordering. Insideast handles each item individually, from casting and hammering through packaging, so the timeline varies by fixture type:
- In stock: 2 to 3 business days of handling, plus around 5 business days of shipping to your address.
- Customized: depending on the customization, 1 week up to 4 or 5 weeks. More precise timing is confirmed for your specific order.
- Made to order: items not currently in stock but made on request typically take 2 to 3 weeks.
Customization is handled directly through customer service, whether that means a finish, dimension, or handle change. Because Insideast manufactures every piece rather than picking from a supplier's existing catalogue, adjustments like this are genuinely possible in a way they usually aren't for resellers.
Before it ever leaves Marrakech
Every piece is inspected by hand
Each fixture is checked for finish and function before packaging, not sampled at random. This is what a finished Heritage Bridge Faucet, our best-selling model, looks like the day it is ready to ship.
Shipping to the US, UK, and Europe: what actually happens
Shipping terms depend on where the order is going, and it is worth reading the actual policy rather than assuming. The full details are on our shipping page, but the short version:
US orders
- Insideast takes care of customs tariffs
- No additional charges to expect at delivery
- Standard lead times apply based on stock status
UK & International orders
- Local customs fees may apply depending on your country
- Fittings are matched to your country automatically
- Custom fitting requests go through customer service
The distinction matters because international shipping terms are not standard across the industry. Incoterms, the international trade rules maintained by the International Chamber of Commerce, define several different ways duties and customs responsibility can be split between buyer and seller, and sellers vary in which they use. Insideast's own terms above are the ones that currently apply, so it's worth checking the shipping page directly for your destination rather than assuming a specific outcome.
"Absolutely wonderful service, the parcel arrived quickly, and my sinks are stunning. Thank you so much."
"Very impressed with quality, it was exactly as pictured. It arrived quicker than expected. Merchant was easy to deal with and responded quickly to my questions."
Shipping speed is consistently the detail buyers mention first, likely because it is the part of "buying from overseas" they were most worried about going in. Browse the full sinks collection to see the range these two orders came from.
What to do when your order arrives: the inspection checklist
Solid brass ships heavier and better protected than most fixtures buyers are used to receiving. Before installing anything, it's worth going through a short checklist:
- Unpack over a soft surface and keep the original packaging until you've confirmed everything is correct
- Check the piece for any shipping damage before installation, not after
- Confirm the fittings match your plumbing standard for your country
- Note the light protective wax coating applied before shipping. It slows early oxidation so the patina develops evenly, and is not a defect
- Photograph the piece and packaging if anything looks wrong, before contacting support
"Beautiful as described and great shopping experience."
Not every review is glowing on every detail, and that is worth including rather than hiding. One recent buyer noted the finish on a shower hose read shinier than expected against the rest of the set:
"Great customer service, fast shipping. The shower hose finish looks gold and cheap."
That kind of feedback is exactly why the protective wax note above matters: unlacquered brass looks brighter and more uniform on arrival than it will look in a few months, before the patina starts to develop. Browse the full faucets collection to compare finishes before you order.
What happens if something isn't right: the support process
Manufacturing defects and change-of-mind returns are handled differently, and it helps to know which one applies. Insideast's warranty covers lifetime mechanical integrity for the original owner, a 5-year finish warranty on faucets and sinks, and a 1-year warranty on wearable parts such as hoses, washers, and seals. Covered issues are repaired or replaced at Insideast's discretion; proof of purchase is required, and the warranty doesn't cover installation or labor costs.
If you simply change your mind, orders can be cancelled within 48 hours of purchase and before shipping, though customized orders can't be cancelled once confirmed. After that, most items can be returned unused and in original packaging within 30 days of receipt. Sinks and lighting fixtures have a shorter 15-day window, and bathtubs, being made to order, aren't eligible for return. Full terms are on the returns, cancellations, and exchanges page.
Either way, the process starts with an email to contact@insideast.com with photos of the item and packaging. Customer service handles it directly from there, which is one advantage of ordering from the workshop itself rather than through a reseller with its own separate support layer.
"The item is beautiful, well packaged for shipping, and the owner was beyond helpful and kind. He was fast to respond and in contact every step of the way. Thank you."
"This is the third shower drain I have ordered. I cannot recommend more highly. Abdel has been so kind and helpful and products are perfection."
Repeat buyers like this are one of the more honest signals of how support actually holds up after the sale, not just during checkout. The full drains and hardware collection covers the smaller details that tend to get overlooked when planning a full brass installation.
18,000 customers, 4.8 stars: what they actually say
None of the reviews above were cherry-picked for this article alone. Insideast has sold over 18,000 pieces and holds a 4.8-star rating from more than 2,600 verified reviews, and the pattern across them is consistent: shipping arrives faster than buyers expect, quality matches the listing, and support responds quickly when something needs attention. That consistency, more than any single quote, is what actually answers the hesitation buyers start with. You can read the full set on our reviews page, and more about the workshop behind them on our About Us page.
If you're still weighing whether a living finish is the right choice before worrying about shipping at all, unlacquered brass: what it is and how it ages is the place to start.
Frequently Asked Questions
Is it safe to buy brass fixtures from Morocco?
How long does Insideast shipping take?
Does Insideast ship to the UK and Europe?
What if my order arrives damaged?
Every Insideast fixture is handmade and inspected at our Marrakech workshop before it ships worldwide, with clear timelines and direct support if anything needs attention. Browse the full collection or read more about the workshop on our About Us page.
