Returns, Cancellations, Exchanges
Introduction:
Established online since 2018, Insideast takes pride in the trust and loyalty of our esteemed customers. Recognized by over 1900 online reviews from the U.S. by late 2023, and valued collaborations with prominent designers and influencers, we are dedicated to providing quality products that are a harmonious blend of handcrafted precision and industrial expertise.
Cancellations:
Eligibility for Cancellation: Products purchased from Insideast can be cancelled 48 hours after making the order. And before shipping. Customized orders are not subject to cancellations.
Returns for no reason:
Eligibility for Return: Products purchased from Insideast can be returned within 30 days from the date of receipt. Items should be unused, and in their original packaging.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Refund Process: Once your return is received and inspected, your refund will be processed, and a credit will be applied to your original method of payment.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Next, contact your bank or credit card company, as there may be some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at contact@insideast.com.
Exclusions:
Items affected by defects or quality discrepancies fall under the purview of our warranty policy and are therefore not encompassed within this particular section.
Customized items are not eligible for returns. Only regular items may be refunded.
Items damaged due to misuse, negligence, or improper maintenance are not eligible for returns or refunds.
Products that have been modified or altered without Insideast’s authorization are ineligible for a return
For any further questions or concerns regarding our return policy, please don’t hesitate to contact us. Thank you for choosing Insideast.
Let customers speak for us
from 121 reviews
Excellent communication throughout the shipping thank you Oumaima
Excellent product love the look of these pendant
However one light socket was black the other is white
They both should have been the same color

LOVE this shower head. Just installed it in our outdoor shower... like a warm rain downpour.... Wonderful!!

After having such a negative experience with a different seller for a similar item my trust was weary, but I’m glad I put my trust in this seller. He was responsive, honest, and kept me up to date with the shipping progress. The item is also very well crafted and worked perfectly for my project.

Beyond expectations, the quality and weight of this faucet is impressive. I haven’t stopped talking about the knobs and how they feel so luxury for the last 2 days and we don’t even have it installed yet.

My rain shower head was perfect, I had no leaks and uses less water 💦 it’s beautiful, the shop owner was very patient and works with you! The DHL shipping was extremely fast I had it in two days to the US. Thank you Lori

This is the third thing I’ve gotten from them! I love it! We wanted to mix a few different styles and create our own shower package and they were incredibly helpful and quickly created a custom listing for me! I love how their brass ages and cannot wait to install it in our new bathroom!

I haven’t installed the faucet yet but if I can I will leave an updated review soon. It’s just as beautiful and quality material as I expected it to be, it’s going to be beautiful in our new kitchen. There was a little of a lag in shipping but it wasn’t the seller’s fault and they kept me updated and informed the entire time until I received my purchase. Great customer service and great product.

Received my copper shower rose today. Wow it's beautiful, the workmanship is excellent. It's solid not flimsy. It matched the description perfectly. Very happy customer.

Beautiful item with quick shipping and excellent customer service for the small issue I had! Abel is very responsive and kind and willing to serve his customers well. Thank you for a great product, our bathroom looks amazing!

This product is outstanding! Beautiful, sturdy, and elegant. Excellent price compared with other fabricantes. Very well packed, it arrived without any damage. I’m very happy with my purchase..

Stunning quality. Excellent communication. Maryam went above and beyond in helping create a custom order for me, this tub filler is going to be the most beautiful item in our whole house! It's even better than I anticipated! 100% recommend you buy from this seller!

Did a wonderful job making a custom item in a short time. The piece is beautiful and the entire experience could not have been better!

Gorgeous! The brass bridge faucet is a stunning centerpiece in my kitchen. Brings me joy every time I see it and use it. Customer service is excellent, answering all my questions promptly. fast shipping.

Very pleased with this faucet! High quality, elegant design. Fast shipping & great communication. The install was fairly simple, though the threaded connection between the faucet and the spray hose was difficult to get a wrench on. I had to remove the faucet, connect the hose & then drop it through the hole. Couldn't do it from under the sink. The directions showed a quick-connect, which would've made it easier, but this model did not come with that connector. In any case , LOVE the faucet. Thank you

Beautifully made. Real copper. Adds warmth and texture hanging over our kitchen island.
What customers think about the store
This store offers beautifully crafted brass fixtures and decor items with exceptional quality and craftsmanship. Customers rave about the authentic, refined, and elegant designs that add warmth and character to their homes. The communication and customer servi... This store offers beautifully crafted brass fixtures and decor items with exceptional quality and craftsmanship. Customers rave about the authentic, refined, and elegant designs that add warmth and character to their homes. The communication and customer service are highly praised, with the team providing prompt responses, customization options, and addressing any concerns efficiently. While some note occasional shipping delays or product issues, the overall sentiment is overwhelmingly positive, with many expressing satisfaction and plans to purchase again from this trusted vendor.
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