Insideast Warranty
Insideast is present online since 2018. In late 2023 we had +1900 online reviews in the United States. And made collaborations with designers and influencers showcased @insideastdesigns.
Our fixtures are in parts handcrafted and in other parts industrial. We make sure to provide the best quality available by imposing quality checks and by testing each product in real situation.
Our checks and rules include the choice of materials, installation compliance, the simplification of maintenance, the look and finish. With the goal to provide high end products.
Customer Support and Service
Our knowledgeable and friendly customer service team is available to assist you with any inquiries or concerns you may have regarding our products or warranty terms. Whether you prefer to reach out via phone, email, or online chat, rest assured that we are here to provide prompt and courteous assistance.
Repair & Replacement
Insideast stands behind its products with a comprehensive warranty. In the event of a defect within the warranty period, Insideast will, at its discretion, repair or replace the product.
Please note, the warranty does not extend to installation costs, labor charges, or any other consequential expenses. Proof of purchase is required for all warranty claims.
Warranty Coverage
- Lifetime Mechanical Warranty: Insideast guarantees mechanical integrity for the duration of homeownership, provided the initial purchaser maintains ownership of the installed product within the residence.
- 5-Year Finish Warranty: All faucets and sinks are backed by a 5-year finish warranty, ensuring enduring quality and aesthetic appeal.
- 1-Year Wearable Parts Warranty: Essential wearable components such as hoses, washers, and seals are covered for a period of 1 year from the date of purchase.
Warranty Limitations
The warranty is only applicable to the initial purchaser or homeowner. The warranty doesn’t cover damage caused by normal wear and tear.
The warranty is not applicable in the following cases:
- Products repaired or altered in any way by the initial purchaser without an authorization from Insideast.
- Products damaged because of misuse, negligence or faulty maintenance or installation.
- Products used in a way contrary to the intended normal use.
Let customers speak for us
from 694 reviews
These are so beautiful! If you are looking for brass faucets, these are it! I love that the faucet was customizable and the customer service was amazing! As we upgrade the rest of our house we will definitely be making more purchase from insideast!
I struggled trying to find a solid brass shower system in the states that didn’t cost me a mortgage payment. When I came across the system I knew this was the one and let me just tell you, it’s even better in person! We had a wonderful experience with the company. Asmae was so helpful and responsive despite the time difference. I can’t recommend this company enough. We will absolutely be returning customers!
Quality products and great value. Similar lights from local suppliers would have been much higher. Worth the wait for delivery.
Even better in person! These lights are so beautiful and each one is unique !
This brass faucet is gorgeous. It’s very heavy and the knobs have a great feel. Note if you’re in the US you’ll need to convert the lines size. Would highly recommend.
It’s so pretty! We haven’t installed yet so hopefully everything goes well but I just love looking at it!
Very nice lamp. Meets our expectations.
great shower heads, genuine copper.
Excellent communication throughout the shipping thank you Oumaima
Excellent product love the look of these pendant
However one light socket was black the other is white
They both should have been the same color
We ordered these faucets for our primary bathroom and they are stunning! The unlacquered brass is beautiful and I can’t wait to see them patina over time. The quality of the fixtures is great too. Very heavy and came with everything we needed to install. The shipping was very fast to the US and the shop owner reached out after delivery to make sure we were happy with our order. I would highly recommend this shop!
Beautiful addition. Elevated my fireplace decor
Absolutely stunning pieces better than I pictures….. I’m in love. Highly recommend this seller. Thank you for such a beautiful product
Beautiful bath faucet
Just as pictured - heavy weight but compact design.
I bought a few things from different vendors from Morocco but this was by far the best quality. I was so happy I bought another set for the bath. The first set took a while to arrive but I was always updated and any questions were answered very quickly. The second set arrived super quick. I wouldn’t hesitate to buy anything else from their store.
What customers think about the store
This store offers beautifully crafted brass fixtures and decor items with exceptional quality and craftsmanship. Customers rave about the authentic, refined, and elegant designs that add warmth and character to their homes. The communication and customer servi...