Insideast Warranty
Insideast is present online since 2018. In late 2023 we had +1900 online reviews in the United States. And made collaborations with designers and influencers showcased @insideastdesigns.
Our fixtures are in parts handcrafted and in other parts industrial. We make sure to provide the best quality available by imposing quality checks and by testing each product in real situation.
Our checks and rules include the choice of materials, installation compliance, the simplification of maintenance, the look and finish. With the goal to provide high end products.
Customer Support and Service
Our knowledgeable and friendly customer service team is available to assist you with any inquiries or concerns you may have regarding our products or warranty terms. Whether you prefer to reach out via phone, email, or online chat, rest assured that we are here to provide prompt and courteous assistance.
Repair & Replacement
Insideast stands behind its products with a comprehensive warranty. In the event of a defect within the warranty period, Insideast will, at its discretion, repair or replace the product.
Please note, the warranty does not extend to installation costs, labor charges, or any other consequential expenses. Proof of purchase is required for all warranty claims.
Warranty Coverage
- Lifetime Mechanical Warranty: Insideast guarantees mechanical integrity for the duration of homeownership, provided the initial purchaser maintains ownership of the installed product within the residence.
- 5-Year Finish Warranty: All faucets and sinks are backed by a 5-year finish warranty, ensuring enduring quality and aesthetic appeal.
- 1-Year Wearable Parts Warranty: Essential wearable components such as hoses, washers, and seals are covered for a period of 1 year from the date of purchase.
Warranty Limitations
The warranty is only applicable to the initial purchaser or homeowner. The warranty doesn’t cover damage caused by normal wear and tear.
The warranty is not applicable in the following cases:
- Products repaired or altered in any way by the initial purchaser without an authorization from Insideast.
- Products damaged because of misuse, negligence or faulty maintenance or installation.
- Products used in a way contrary to the intended normal use.
Insideast remains committed to ensuring the utmost satisfaction of our customers. Should you have any inquiries regarding our warranty terms or need assistance with a claim, please do not hesitate to contact our dedicated customer service team.
Let customers speak for us
from 121 reviews
Excellent communication throughout the shipping thank you Oumaima
Excellent product love the look of these pendant
However one light socket was black the other is white
They both should have been the same color

LOVE this shower head. Just installed it in our outdoor shower... like a warm rain downpour.... Wonderful!!

After having such a negative experience with a different seller for a similar item my trust was weary, but I’m glad I put my trust in this seller. He was responsive, honest, and kept me up to date with the shipping progress. The item is also very well crafted and worked perfectly for my project.

Beyond expectations, the quality and weight of this faucet is impressive. I haven’t stopped talking about the knobs and how they feel so luxury for the last 2 days and we don’t even have it installed yet.

My rain shower head was perfect, I had no leaks and uses less water 💦 it’s beautiful, the shop owner was very patient and works with you! The DHL shipping was extremely fast I had it in two days to the US. Thank you Lori

This is the third thing I’ve gotten from them! I love it! We wanted to mix a few different styles and create our own shower package and they were incredibly helpful and quickly created a custom listing for me! I love how their brass ages and cannot wait to install it in our new bathroom!

I haven’t installed the faucet yet but if I can I will leave an updated review soon. It’s just as beautiful and quality material as I expected it to be, it’s going to be beautiful in our new kitchen. There was a little of a lag in shipping but it wasn’t the seller’s fault and they kept me updated and informed the entire time until I received my purchase. Great customer service and great product.

Received my copper shower rose today. Wow it's beautiful, the workmanship is excellent. It's solid not flimsy. It matched the description perfectly. Very happy customer.

Beautiful item with quick shipping and excellent customer service for the small issue I had! Abel is very responsive and kind and willing to serve his customers well. Thank you for a great product, our bathroom looks amazing!

This product is outstanding! Beautiful, sturdy, and elegant. Excellent price compared with other fabricantes. Very well packed, it arrived without any damage. I’m very happy with my purchase..

Stunning quality. Excellent communication. Maryam went above and beyond in helping create a custom order for me, this tub filler is going to be the most beautiful item in our whole house! It's even better than I anticipated! 100% recommend you buy from this seller!

Did a wonderful job making a custom item in a short time. The piece is beautiful and the entire experience could not have been better!

Gorgeous! The brass bridge faucet is a stunning centerpiece in my kitchen. Brings me joy every time I see it and use it. Customer service is excellent, answering all my questions promptly. fast shipping.

Very pleased with this faucet! High quality, elegant design. Fast shipping & great communication. The install was fairly simple, though the threaded connection between the faucet and the spray hose was difficult to get a wrench on. I had to remove the faucet, connect the hose & then drop it through the hole. Couldn't do it from under the sink. The directions showed a quick-connect, which would've made it easier, but this model did not come with that connector. In any case , LOVE the faucet. Thank you

Beautifully made. Real copper. Adds warmth and texture hanging over our kitchen island.
What customers think about the store
This store offers beautifully crafted brass fixtures and decor items with exceptional quality and craftsmanship. Customers rave about the authentic, refined, and elegant designs that add warmth and character to their homes. The communication and customer servi... This store offers beautifully crafted brass fixtures and decor items with exceptional quality and craftsmanship. Customers rave about the authentic, refined, and elegant designs that add warmth and character to their homes. The communication and customer service are highly praised, with the team providing prompt responses, customization options, and addressing any concerns efficiently. While some note occasional shipping delays or product issues, the overall sentiment is overwhelmingly positive, with many expressing satisfaction and plans to purchase again from this trusted vendor.
Read more