FAQs


Why Express Shipping is Free?

I offer you Free express shipping with DHL/UPS because Standard postal services don’t have an advanced tracking system. Which can lead you to a lot of trouble. Trouble with your planning, your contractor or your plumber. Express shipping is fast and will enable you to track exactly the time of delivery of your package.

Express shipping from Morocco to the United States costs from $100 to $700 based on the item. The reason I am offering this service for Free is the contract I personally negotiated with UPS and DHL. This contract gives me exclusive advantages and pricing.

Why Supply Is Limited?

These products are handcrafted individually. Production takes from 3 day to 2 weeks per article (depends on the item). 

This explains why I can only take a few orders per month without compromising the quality. 

What will I need for installation?

I provide you with all the accessories for installation. However for some items you will need the assistance of a skilled plumber.  

A plumber aware that the items are not made by a standarized factory and that sometimes he may need to do some manoeuvring to install the products properly.

At any given time I am available for assistance over the phone or video call to help you with installation. 

I am an interior designer do you give trade discounts?

For interior designers willing to collaborate with me I am happy to give trade discounts upon requests. 

Contact me via email at abdel@insideast.com